Visitation Centre (Centre 170)


The Elizabeth Fry Society of Edmonton, in partnership with Alberta Justice and Solicitor General, operates the Visitation Centre (Centre 170) for the new Edmonton Remand Centre.  The Centre uses videoconferencing technology to connect inmates with their family members and friends.  This technology makes visits safer, child friendly and allows for more visits and longer visiting hours.

During a visit, a videoconferencing terminal is used by:

  • The inmate in his or her living unit in the Edmonton Remand Centre
  • The inmate’s family and friends at one of the 60 visitation booths at Centre 170


Visiting Hours

Seven days a week:
9 a.m.–11 a.m.  |  1 p.m.–4 p.m.  |  6 p.m.–9 p.m.

With these hours, up to 1,200 visits a day are possible.

Please arrive fifteen minutes before a scheduled visit so that the check-in process can be completed. Visitors arriving after the start of their scheduled visit may not be allowed to visit.


Visitation Centre

Centre 170
10403 - 172 Street NW 
Edmonton, AB  T5S 1G4

Free parking is available west of the building, behind Centre 170 in the lot provided and on 172 Street.

Edmonton Transit bus stop 8648 is one block south of Centre 170 at 172 Street and 103 Avenue. Plan your trip with the ETS Trip Planner.


How to Book a Visit

Visitation is by appointment only. Walk-in visits are not permitted. 

Each visit is limited to 25 minutes. To book an appointment: 

  • Dial 780-638-5454 (Edmonton and area)
  • Dial 310-0000, then dial 780-638-5454 (toll-free access in Alberta)

Procedure upon Arrival

All visitors must properly identify themselves upon arrival at the visitation centre. Visitors are required to show one piece of valid government-issued photo ID that shows a visitor's date of birth. Examples include:

  • A driver's license
  • A passport
  • A treaty card
  • An Alberta ID card 


Visitation Guidelines

Each inmate is permitted 1–3 visitors per visit:

  • One adult, or
  • One adult and one child under 18, or
  • One adult and two children under 18, or
  • Two adults, or
  • Two adults and one child under 18

Visitors under the age of eighteen shall not be permitted to visit an inmate unless they are accompanied by a responsible adult. Visitors under the age of eighteen who claim to be married or living common law with an inmate may be allowed to visit:
  • After authorization by the centre security office, and
  • After confirming their status through proper documentation

Proper documentation may include:
  • A marriage certificate
  • A rental agreement made out to both the inmate and visitor
  • A statutory declaration

Visitation Room Rules

Read the Visitation Room Rules before you plan a visit. Violating any of these rules may result in:

    • Termination of your visit and/or
    • Suspension of future visitation privileges
It is important to show respect, for yourself, other visitors and Video Visitation staff during your time here.  
This will ensure a good experience for everyone and ensure positive, future visitation access.
  • Visitation Centre staff will NOT tolerate any form of abuse from visitors.  
  • Loud talking, boisterous behavior, excessive emotionalism or swearing are NOT permitted at the Visitation Centre.  
  • Inappropriate or sexual conduct will result in IMMEDIATE termination, without warning. 
  • Cell phones, cameras or other recording devices are NOT permitted in visitation. Please lock them up in the provided lockers.  If they are found in Visitation room it will result in IMMEDIATE termination, without warning.
  • There is NO STANDING once the visit has begun in the visitation room. This could result in IMMEDIATE termination and affect subsequent visits.
  • Minors (under the age of 16) must NOT be left unattended, and be supervised by an adult at all times. Minors must NOT be loud and disruptive to other visitors. This could result in IMMEDIATE termination and affect subsequent visits.
  • Food and drinks are NOT permitted. Please lock them up or dispose of them.  If they are found in the visitation room, they will be immediately disposed of and subsequent visits may be affected.
  • Excessive amounts of chest skin/cleavage are NOT permitted.  Please abide by the general rule of no more than 2 inches of cleavage.  No exposed abdomens, an inch of exposed midriff is acceptable.  Offensive language, gestures, pictures, on t-shirts will not be permitted.
  • Any pictures MUST be approved by Visitation Room staff prior to the visit to be shown to inmates.
  • Visitors may NOT communicate with inmates other than the one they are scheduled to visit. 
  • All activities at the Visitation Centre, including CCTV, are subject to monitoring and may be passively recorded and/or video recorded.
  • Violation of any of the above rules may result in the termination of the visit and/or suspension of future visitation privileges.
  • Visitors appearing to be under the influence of alcohol or drugs will not be admitted into the visitation centre. 
  • All visits are monitored and may be recorded. 
  • Proper attire is required at all times. Shoes and shirts must be worn.
  • Recording devices — including cameras, video cameras, audio recorders and cell phones — are not permitted in the visitation centre.
  • Food and drink are not permitted in the visitation centre.
  • Violation of any of the above rules may result in the termination of the visit and/or suspension of future visitation privileges.

Telmate Kiosks

Telmate lobby kiosks located at Centre 170 offer friends & family a convenient, accessible and localized option to add funds to any inmate account. All Telmate lobby kiosks are interconnected, so a family member near any Telmate kiosk nationwide is able to deposit cash for an inmate housed in any other facility with a Telmate solution. When kiosks are integrated with commissary systems, friends & family may also use them to deposit money into an inmate trust fund or prepaid phone account.